A Patient Experience Conversation: Adaptable and Evolving Facilities
April 7, 2021 • Webinar 2pm ET
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The healthcare marketplace continues its decade-long evolution to a more consumer-centric model—and while many health systems are still able to achieve a stellar patient experience, the pandemic has exposed issues and shortcomings at the most basic levels that have eroded public trust.
In this webinar, healthcare leaders will learn how to regain the trusted perception that hospitals are safe, effective locations for care. Our industry experts examine why now is the time for the healthcare industry to center its facilities around resilience, flexibility and adaptability to patient needs, including:
- Embracing a patient-centered mindset and focusing on engaging patients and their families
- Reimagining a more flexible environment with a focus on patient triage, intake, flow and indoor air quality
- Adopting careful and thoughtful facilities design and taking a strategic “outside-in” approach that meets patients at every single touchpoint